FAQ - Frequently asked questions
Here you will find the answers to the most frequently asked questions we receive. We want to provide you with the information you are looking for quickly and easily. Whether it's about our products, services, ordering processes or technical details - you've come to the right place.
If your question is not answered here, you can contact our support team directly at any time. We will always endeavour to help you and resolve your query as quickly as possible.
Thank you for your trust and interest in our company!
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General
Yes, we have the Premier Products App which makes shopping easier and allows you to explore our extensive range.
If the item you need is currently sold out, you can be notified by email when it becomes available again. Here are the steps you can take to do this:
- visit the product page of the item you want to buy.
- next to the item description you will find a tab with the option "Notify me when available".
- click on this tab and enter your e-mail address.
- confirm your entry to activate the notifications.
At Premier Products, we always strive to offer a wide selection of all products. However, if an item is temporarily out of stock, this is the best way to stay informed and quickly secure the item as soon as it is back in stock.
The CTL laboratory in Bielefeld is a specialized facility that deals with the examination and analysis of tattoo inks, among other things. It is known for its extensive tests and quality controls, which ensure that the pigments used are safe and legally compliant.
The main tasks of the CTL laboratory in relation to tattoo inks include:
- quality control: the laboratory checks the composition of the tattoo inks and ensures that they do not contain any substances that are harmful to health. This includes testing for heavy metals, preservatives and other potentially harmful chemicals.
- safety assessments: In addition to chemical analysis, the CTL laboratory also conducts biological testing to ensure that the paints do not cause allergic reactions or other health problems.
- regulatory compliance: The laboratory checks whether the tattoo inks comply with the applicable legal regulations. This is particularly important as there are different standards and regulations for the ingredients of tattoo inks in different countries.
- research and development: The CTL laboratory also conducts research to develop new and safer ink formulations and improve existing products.
Through these comprehensive tests and controls, the CTL laboratory plays a key role in ensuring the safety and quality of tattoo inks. When you choose a tattoo, you can rest assured that the inks tested by the CTL laboratory meet high safety standards.
Your account
"In the event that you have forgotten your password, we offer you the option of easily resetting it. Simply click on the 'Forgot password' option, enter the email address you used to register with us and we'll send you an email with instructions on how to reset your password."
In the "My account" section, you have the option to change your billing address or password as you wish. If you need help with this or have any questions, don't hesitate to contact us!
Payment
You can easily receive your invoice again in two ways.
- customer account: Log in to your customer account on our website. You should be able to view all your past orders under the "Orders" or "Invoices" section. Here you have the option of downloading the required invoice as a PDF and printing it out if required.
- e-mail: If you do not have access to your customer account or cannot find the invoice there, you can also send us an e-mail. Simply write to our customer service at [insert e-mail address] and provide as much information as possible (e.g. order number, date of order, name) so that we can quickly find your invoice and send it to you.
Don't hesitate to contact us if you have any questions or problems!
After you have sent your order, you will receive the payment details by e-mail.
Once you have transferred the money, the bank usually needs 1 to 2 working days to credit the money to our account. As soon as we have received confirmation from the bank that the money has been received, your parcel will be dispatched immediately.
It can therefore take around 1 to 2 working days from the time of your transfer for us to confirm receipt of payment and send your parcel on its way. Please note that the delivery time of the parcel also depends on the shipping service provider.
Your repayments are always collected by our accounting department. This means that we process all repayments within a certain time frame, which can take a few days. However, you can expect to receive the refund in your account within the next 4-5 days.
We usually transfer the money to the account you used for the original payment. For example, if you paid with your credit card, the amount will be refunded there.
Shipping
After placing your order, you should receive your parcel within 3 working days within Germany. If you need it faster, we are happy to offer express shipping with UPS for a small surcharge.
For more details on shipping your order, please see the "Payment and shipping" section!
After your DHL/UPS parcel has left our warehouse, you will automatically receive an email with all the relevant information and a link to track the status of your shipment.
If you have not received this email, you can simply contact us by email or phone. We will be happy to help you and send you the tracking number!
We offer different shipping methods depending on the country and weight. You can find a detailed list of all available shipping and payment methods under Payment and shipping.
Products
At Premier Products, we pride ourselves on offering a wide range of top quality coil and rotary machines to help you find the perfect tattoo machine for your needs! We are always on the lookout for new and updated models to ensure we are always on the cutting edge.
Our collection of high-quality tattoo machines includes leading brands such as FK Irons, Cheyenne and Equaliser, as well as other well-known manufacturers such as Inkjecta and Bishop.
Our tattoo machines are available in different shapes, sizes and stroke lengths. Pen or coil version, corded or cordless - if the choice seems overwhelming, feel free to ask our team for advice.
Don't forget your power supply - whether you're working with a wireless battery pack or a wired tattoo power supply, you'll find it at brands like FK Irons/Darklab and Critical, including high-quality clip and RCA cables.
Without compatible tattoo needle modules from brands like KWADRON, Cheyenne and Da Vinci, your setup is not complete. If you're more traditional and prefer to work with bar needles, don't overlook our offerings from KWADRON and Premier Products.
In general, there are different taper types for tattoo needles, including the most common ones such as Short Taper (ST), Medium Taper (MT), Long Taper (LT), Extreme Long Taper (XTL) and Bug Pin (BP).
The needle group describes the arrangement of the individual needles. In the world of tattoo needles, there are various needle groups such as Round Liner (RL), Straight Round Liner (SRL), One Off Liner (OOL), Round Shader (RS), Magnum (MG) and Soft Edge Magnum (SEM).
The needle size defines the thickness of the individual tattoo needles on the needle bar.
Round liner tattoo needles are perfect for your outlines. As the name Round Liner suggests, the tattoo needles are arranged in a round pattern. From very fine 0.25 mm Round Liner tattoo needles for wafer-thin lines to 0.40 mm RL tattoo needles, you decide the thickness of your outlines yourself.
One Off Liner tattoo needles have a round arrangement where the needles in the inner circle have been removed to allow an improved color flow for strong, long lines.
Round Shader tattoo needles are all-rounders for shading and smooth transitions.
Magnum needles are arranged in rows next to each other as well as staggered on top of each other. Magnum tattoo needles can be used to work on both small and large areas, either for filling or shading.
Magnum tattoo needles can be used for both small and large areas, either for filling or shading.
Soft Edge Magnum tattoo needles are the rounded version of the Magnum and are particularly suitable for soft shading, realism work and seamless color gradients.
Bug Pin tattoo needles are minimally roughened to improve ink absorption and release.
Skin disinfection
- Area of application: Skin disinfection is generally carried out on larger areas of skin, often before medical procedures such as operations or injections. It is used to reduce the number of germs on the skin and thus minimize the risk of infection.
- Product properties: Skin disinfectants often contain skin-conditioning substances, as they are used on larger areas and should not dry out the skin. They may also contain special ingredients that are effective against a wider range of microorganisms.
Hand disinfection
- Area of application: Hand disinfection focuses specifically on the hands and is frequently used in both the medical and private sectors to prevent the spread of germs.
- Product properties: Hand sanitizers are designed to work quickly and effectively rid hands of bacteria, viruses and other microorganisms. They often contain alcohol (e.g. ethanol or isopropanol) as the main active ingredient, which evaporates quickly and dries the skin relatively quickly. They are also formulated to allow frequent use without major skin irritation.
Similarities
- Aim: Both types of disinfectant aim to reduce the number of germs on the skin to prevent infection.
- Ingredients: Both may contain similar active ingredients such as alcohols, chlorhexidine or quaternary ammonium compounds, but in different concentrations and combinations.
Instructions for use
- Skin disinfection: Usually used in a sterile environment, often according to specific protocols. The disinfectant is often sprayed or applied to the skin and must have a certain contact time.
- Hand disinfection: Can be used anywhere, whereby it is important to distribute the disinfectant thoroughly on all palms, between the fingers and on the back of the hand. Here too, there are prescribed exposure times to achieve the desired disinfecting effect.
It is important to use the respective type of disinfectant in accordance with the manufacturer's instructions to ensure optimum effectiveness and skin compatibility.
